Associate; COO Business Support

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing the coordination and delivery of diverse administrative functions for COO NoBraMex. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

Responsibilities:

• Lead the coordination and governance of key NoBraMex: Chile, Colombia, Argentina and Peru, management forums and leadership committees, including preparation of meeting materials, agendas, attendee management, action-item tracking, meeting minutes, and follow-up activities.

• Partner with senior leadership to develop presentations and executive updates for local, regional, and global stakeholders, including the Country Leadership Team (CLT), President of Latin America, and other governance bodies.

• Maintain and oversee NoBraMex organizational structures, reporting lines, and organizational charts, ensuring accuracy and alignment with business and regulatory requirements.

• Support leadership with organizational planning, workforce changes, and management reporting related to headcount and team structures.

• Support governance and execution of Organizational & Inclusion (O&I) and Corporate Social Responsibility (CSR) initiatives.

• Partner with internal stakeholders to drive employee engagement activities, community initiatives, and programs that reinforce company culture and values.

• Coordinate governance activities related to Non-Financial Risk Reviews (NFRR) and other risk management initiatives.

• Partner with Risk, Compliance, Audit, and Control functions to ensure timely completion of action items, remediation activities, and governance requirements.

• Develop executive presentations, management reports, briefing materials, and responses to Requests for Information (RFIs).

• Translate complex business topics into concise and effective communications for senior management audiences.

• Coordinate governance and oversight of departmental budgets, including marketing expenses, subscriptions and memberships, events, and other operational expenditures.

• Monitor budget utilization, support forecasting activities, and ensure expenditures align with business priorities and approved financial plans.

• Lead the planning, governance, and execution of internal and external business events, ensuring alignment with corporate policies, budget requirements, and business objectives.

Required skills:

• Solid 5-10 years of experience in BofA or equivalent institutions, in areas such as COO, Business Management, Finance, Risk Management

• Office suite of tools (experienced in Excel and Powerpoint), heavy usar of Artificial Intelligence software (GPT, Claude, Copilot)

• Able to organize both internal and external events, connect with remote teams

• Procedure writing and critical reading/reviewing skills

• Hands on, team player, able to execute small tasks (in a team where everyone does everything)

• Able to build connections and partnerships in both a small office and remotely

• Language skills:  English, Spanish, Portuguese (optional but welcome)

• Finance skills: financial statements, expense reports, strong focus on critical analysis of financial metrics (PTE, PTM, ROA, ROI, CAGR, etc)

• Keep calm and focused under pressure

• Attention to detail and solid review skills

• Ability to work independently, without close supervision. 

Skills:

• Adaptability

• Administrative Services

• Attention to Detail

• Collaboration

• Written Communications

• Analytical Thinking

• Continuous Improvement

• Problem Solving

• Project Management

• Relationship Building

• Data Collection and Entry

• Data and Trend Analysis

• Executive Presence

• Planning

• Policies, Procedures, and Guidelines Management