Sr Sales Specialist, Amazon Connect

Amazon Connect is one of the fastest growing services in the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space. This AI‑powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar‑raising experiences for customers and agents at lower cost.

With a robust and ever‑growing product roadmap, the Connect Sales Specialist must be a seasoned Enterprise Salesperson equipped to position Amazon Connect impact drivers to technical and business stakeholders. This offering was built in direct response to customer feedback and seeks to address daily pain points and deliver improved customer service. Amazon Connect offers a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses.

The ideal candidate has enterprise sales experience in related areas (i.e. customer experience management, contact center), is a self‑starter, and is willing to operate both tactically and strategically. As a key team member in this fast growing space, sellers have the opportunity to shape and develop the future of a service category that drives significant impact on our customers’ business.

This role covers the SOLA territory: Argentina, Chile, Paraguay, and Uruguay.

Key Job Responsibilities

• Drive revenue in a defined territory by partnering with multiple account teams and partners to meet or exceed targets, navigating sales cycles and accelerating implementations to originate and close Amazon Connect opportunities.
• Build deep customer relationships to fully understand their business, solutions, and technical needs, and articulate compelling value propositions that address their specific challenges.
• Develop and execute comprehensive account/territory plans supporting multiple account teams to drive achievement of revenue and win goals.
• Build, manage, and close a pipeline of Amazon Connect revenue while driving business development initiatives in partnership with Go To Market Strategy and Partner Development resources to expand market penetration.
• Prepare and deliver business reviews to AWS senior management teams.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Basic Qualifications

• 5+ years of direct sales or business development in software, cloud or SaaS markets selling to C‑level executives experience
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• 5+ years experience selling into contact centers

Preferred Qualifications

• 5+ years of building profitable partner ecosystems experience
• Experience developing detailed go to market plans

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.