IT & Network Support Technician

Career Opportunities: IT & Network Support Technician (2259)

What you'll do at Fall Creek:

• Manage and troubleshoot network components including LAN, WAN, VPNs, firewalls, routers, and switches.
• Manage vendors/providers.
• Local support on both Sites (Chillan primary and Santiago secondary).
• Install, configure, and maintain hardware and software components, including repairing or replacing damaged hardware.
• Perform system updates, backups, and recovery procedures.
• Monitor system performance and troubleshoot issues to ensure high availability.
• Implement network security measures to protect data and resources.
• Assist in designing and deploying network enhancements and new solutions.
• Provide technical support and troubleshooting assistance to end-users both in-office and remote.
• Manage user accounts, permissions, and ensure compliance with security policies.
• Resolve login, access, and mobile device connectivity issues promptly.
• Address mobile device issues including configuration, software updates, and connectivity.
• Ensure that remote users have secure and reliable access to company resources.
• Work closely with a global team of IT technicians to share knowledge and implement best practices.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Maintain detailed documentation of system configurations, network infrastructure, and troubleshooting procedures, including inventory records and asset management systems.
• Ensure adherence to IT policies, procedures, and compliance standards.
• Monitor for potential security threats and assist in the implementation of countermeasures.
• Participate in regular security audits and update protocols as necessary.

What you bring to Fall Creek:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 3 years of experience in IT support, system administration, or network support.
• Strong verbal and written communication skills in Spanish and English.
• Experience in a global, multicultural IT environment is a plus.
• Proficient with operating systems (Windows, macOS) and server administration.
• Solid understanding of networking principles, protocols, and security practices.
• Experience with virtualization, cloud services (AWS, Azure, etc.), and remote access solutions.
• Familiarity with mobile device management (MDM) and supporting remote endpoints.
• CompTIA A+, Network+, or Security+ preferred.
• Microsoft Certified: Modern Desktop Administrator Associate, MCSA or similar preferred.
• CCNA or equivalent networking certification preferred.
• Excellent problem-solving and analytical abilities.
• Ability to work independently and as part of a global, collaborative team.
• Excellent time management and organizational skills.
• Ability to manage projects and deadlines with strict attention to detail.
• Must demonstrate professional and ethical business practices, adherence to company values, and a commitment to personal and professional development.