Application Support Specialist

Application Support Specialist

Full Time Regular FL, Miami, FL, US

30+ days ago Requisition ID: 1230

Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

JOB SUMMARY

We are seeking a versatile and visionary Application Support Specialist to bridge the gap between application development and modern infrastructure. In this role, you will be the architectural anchor for our software suites, ensuring that our applications are not only high-performing and scalable but also built on a foundation of "Security-by-Design."

The Application Support Specialist will support a cross-functional team, guiding the full software development lifecycle (SDLC) while working with the automation of our CI/CD pipelines and the support of our cloud environments. This is an "in the sidelines" role intended for someone who loves to code but is equally passionate about infrastructure as code (IaC) and proactive security posture.

DUTIES OF THE POSITION

• Provide technical support and code reviews to develop robust, scalable applications.
• Oversee the upkeep and patching of existing internal applications to keep them compatible with modern DevOps pipelines.
• Maintain technical documentation for application architecture and deployment processes.
• Manage applications such as GoAnywhere MFT, Freshservice, GitHub, and others.
• Collaborate with team members to accomplish goals efficiently.
• Translate business requirements into technical requirements following the "gold standard" for tech stacks and deployment patterns.
• Ensure system reliability by monitoring, logging, and alerting, aiming for maximum uptime and rapid incident response.
• Participate in Agile/Scrum methodologies and continuous improvement efforts.
• Remediate security vulnerabilities identified in CI/CD scan reports.
• Configure and troubleshoot internal tools like Freshservice, GoAnywhere MFT, and GitHub.
• Understand, speak, read, and write in English and Spanish.
• Present to groups of customers or employees.
• Work required hours, including weekends, evenings, and holidays.
• Travel and hybrid model work as required.
• Provide coverage for other positions as requested.
• Lift and carry boxes up to 50 pounds.

PRE-HIRE REQUIREMENTS FOR THIS POSITION

COMPUTER

• Operate within Microsoft Windows environment; proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace.
• Experience with MSSQL, including select queries.

EDUCATION

• Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related quantitative field required.
• Master’s Degree in a technical or management discipline preferred.

CERTIFICATIONS/LICENSES

• Relevant industry certifications strongly desired.

EXPERIENCE

• Minimum 3 years in software support or systems support.
• Experience in application deployment, technical support.
• Knowledge of building and securing cloud-native pipelines.
• Ability to explain complex technical concepts to non-technical stakeholders.