Senior Sales Engineer

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Job Responsibilities

• Provide regional sales engineering support, with a focus in Chile and other LATAM markets while partnering with regional sales teams to address client needs and support business growth
• Demonstrate expertise in Trust Services and digital identity solutions, including biometric authentication technologies (facial recognition, fingerprint recognition), supporting client use cases across regulated industries with a focus on security, fraud prevention, and compliant onboarding processes
• Challenge bad sales processes and behaviors and establish and support best practices
• Maintain expert level understanding of functionality and technical architecture of our products
• Assist in the client discovery process to help uncover unforeseen challenges and ensure the proper offering is being proposed
• Guide the strategic efforts to conduct sales and solutions presentations for clients of all sizes
• Develop and lead training sessions both within and outside the Sales Engineer department
• Assist Sales Engineers in designing and delivering customized solution demonstrations using Sovos SaaS solutions and services
• Service as a subject matter expert surrounding the creation of RFP and RFI responses for prospective new clients
• Work closely with the on-boarding team ensuring a seamless handoff from sales to on-boarding for new clients
• Maintain and continually improve demonstration capabilities, conducting internal Sales department training, demo system props and proposal content
• Act with integrity and demonstrate ethical behavior in all matters with all stakeholders
• Take full responsibility for ensuring internal and external customer satisfaction
• Demonstrate initiative, drive and determination to achieve results, success and growth
• Maintain a high level of energy, enthusiasm, engagement and commitment to action
• Demonstrate a high degree of self-awareness and commitment to personal development and learning

Qualifications

• Bachelor’s in related field, or equivalent combination of experience and education
• Minimum 4+ years’ of sales related experience
• Advanced English , both spoken and written.
• Experience in digital identity, cybersecurity, fintech, or fraud prevention environments is highly preferred
• Ability to be strategic towards business outcomes as well as manage and handle day-to-day details and deadlines
• Strong team orientation with a history of working collaboratively in a fast paced environment
• Ability to manage multiple priorities (at times conflicting), remain focused under pressure and work extended hours as required
• Thorough knowledge of MS Office software including Excel, Word, & Power Point
• Well-developed business ethics and the ability to maintain a high level of discretion
• Self-motivated and strong drive to succeed
• Ability to pass a background, drug and credit check

Essential Job Functions

• Interact effectively with teammates, colleagues and customers
• Comprehend and communicate complex concepts
• Concentrate, analyze and resolve complex problems

Organizational Alignment

Reports to: Manager, Sales Engineering

Environmental Job Requirement and Working Conditions

Primary office location: Santigo, Chile

Position requires moderate (less than 50%) travel, both domestic and international, to Sovos locations and events

Utilize technology (e.g., phone systems, computer hardware and software applications) to fulfill work requirements