Software Technical Support Analyst

Software Technical Support Analyst – Santiago
Salary: 26,857,000 – 44,763,000 CLP
Time type: Full time
Posted: 3 days ago
Application deadline: July 14, 2026
Job requisition: JR102641

Software Technical Support Analyst

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from 19 offices and with 3,400 Murexians from over 65 nationalities, we develop, implement and support a platform used by banks, asset managers, corporations and utilities worldwide. Join Murex to work on industry‑leading challenges in a people‑centric environment.

The Team

The Operate team provides internal and external client technical support to restore normal operations with minimal impact on client business. The team excels at collaborating cross‑functionally and handling pressure while continuously learning new skills, technologies and gaining transversal application knowledge. As a member, you can grow long‑term through technical support, stream contribution, tooling, shift management and leadership.

What you’ll do

• Provide follow‑the‑sun support (diverse shifts) on technical issues, analyzing, diagnosing and solving problems for three client types across all regions: Internal, SaaS, On‑premises.
• Handle client‑blocking production issues on the Mx3 platform through timely and accurate calls.
• Build horizontal technical expertise across various MX.3 components to deliver high‑quality support.
• Collaborate with Dev, Product, DevOps, Infrastructure, Client Services and other teams to resolve problems.
• Provide operability feedback to Product teams based on incidents raised during BAU.
• Engage in production readiness and new development to ensure operability of new features.
• Develop support processes, solutions, troubleshooting guides and conduct Techtalks.

Who you are

• Eager to learn the latest Murex technologies.
• Passionate about problem solving and troubleshooting.
• Capable of working under pressure in an operations and support setting.
• Strong communication and presentation skills.
• Team player who interacts across regions.
• Advanced English proficiency is mandatory.

Technical Experience

• Programming: Java (C, C# and Python are a plus).
• Database: SQL query building and performance analysis; database administration for Sybase and Oracle is a plus.
• Operating systems: Linux power user; Bash scripting is a plus.

Why you should join us

• Work with a market leader boasting a 35+ year track record.
• Be part of an inclusive, people‑first team.
• Agile collaboration with colleagues from diverse backgrounds.
• International environment offering global career prospects.
• Best medical, dental and life insurance benefits.

At Murex, we believe in providing equal opportunities for all employees and job applicants. Discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is strictly prohibited. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.