Rep Services Rep - Product Coordinator

• Educators — Start your school's Class Ring tradition with JostensLearn More
• Educators — Let Jostens give your school a great grad experienceLearn More
• Educators — Create your school's yearbook with JostensLearn More

Location: Santiago, Dominican Republic

Remote Status: On-Site

Job Id: 6695-8096

# of Openings: 1

GENERAL DESCRIPTION OF JOB

The Campus Product Coordinator is a critical member of our College Sales and Service team. The Campus Product Coordinator creates a partnership with our field sales staff to proactively develop and manage our College customer accounts by establishing a value added service relationship with customers. The person in this position will be fully responsible to implement a high level of customer service that supports the sales strategy planned by the Territory Sales Rep. This is evidenced by a proactive approach to understanding customer needs, maintaining customer set up accuracy on Jostens systems, assisting sales people in program implementation, effectively handling daily customer transactional activity via phone, e-mail, mail (customer orders, order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintaining customer records, and reporting on business activity.

The Campus Product Coordinator will partner with their sales counterparts in the field to strengthen our business ability to retain customers, increase customer penetration with new products and drive new customer acquisition in order to make our College business grow.

JOB REQUIREMENTS/SPECIFICATIONS

• High school diploma or equivalent
• 2 years previous Jostens customer service experience or 1 year rep service experience preferred
• Ability to work independently in an organized manner as well as being a team player.
• Working knowledge of College products & processes.
• Working knowledge of Microsoft Suite Applications
• Strong oral and written communication skills in working with internal & external customers at all levels.
• Ability to make decisions and exercise judgement.
• Ability to resolve complex issues independently.
• Oracle knowledge preferred

MAJOR JOB ACCOUNTABILITIES/ESSENTIAL FUNCTIONS

• Proactively understanding customer needs, maintaining customer set up accuracy on Jostens systems, assisting sales people in program implementation, effectively handling daily customer transactional activity via phone, e-mail, mail (customer orders,order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintaining customer records, and reporting on business activity. Coordinate and complete all manufacturing sketches and artwork, and other day-to-day activities including warranty service issues.
• Partner with their sales counterparts in the field to strengthen our business ability to retain customers, increase customer penetration with new products and drive new customer acquisition in order to make our College business grow.
• Has contact with other departments and locations within the organization to obtain and provide information
• Weekly Payment
• Law medical insurance and AFP
• Complementary Medical Insurance
• Life Insurance
• 2 way free Transportation
• Internal Bank
• Credit in pharmacy and optic center
• Referral Program

About Jostens

Celebrating 125+ years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Jostens provides products, programs and services that help our customers celebrate moments that matter. Our mission is Capture. Celebrate. Inspire. We extend our mission to working with our valued suppliers to partner with us to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. The Jostens team is passionate about living and practicing our values, our Code of Conduct, and our commitment to sustainability in every interaction.

Every member of the Jostens team is accountable to customers and suppliers to act with integrity and responsibility, to respect and recognize and to embrace change. We believe that living our values is required to earn customer loyalty and meet the expectations of all our stakeholders.

It is through our mission and values that Jostens conducts all business with respect to the customers we serve and the communities in which we work.