Manager, LATAM Site IT Delivery Lead

At Johnson & Johnson we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Technology Product & Platform Management

Job Sub Function

Technology Operations Support

Job Category

People Leader

All Job Posting Locations

Las Condes, Santiago, Region Metropolitana de Santiago, Chile

Job Overview

The Manager, LATAM Site IT Delivery Lead is responsible for end‑to‑end delivery of on‑site and regional technology services, ensuring stable, secure, and high‑quality IT operations across supported LATAM locations. This role partners closely with business leaders, global IT teams, and vendors to translate business needs into reliable technology solutions, drive operational excellence, and lead continuous improvement initiatives. The position plays a critical role in enabling manufacturing, commercial, and corporate functions through dependable technology services and strong site engagement, and reports into the DePuy Synthes Technology organization.

Key Responsibilities

• Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.
• Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.
• Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
• Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
• Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.
• Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.
• Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
• Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Education

Bachelor’s degree required in Information Technology, Computer Science, Engineering, or a related field. Master’s degree (MBA or MS) preferred.

Experience and Skills Required

• 6-8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.
• Technical skills including knowledge of end‑user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments.
• Ability to align technology services to operational and commercial business needs, manage budgets, and prioritize demand effectively.
• Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.
• Experience managing third‑party vendors and service providers, including performance management and issue escalation.
• Strong problem‑solving, communication, and customer‑service orientation in fast‑paced site environments.

Preferred

• Experience supporting manufacturing, supply chain, or commercial operations within medical device, life sciences, or similarly regulated industries.
• Familiarity with cybersecurity, data privacy, and compliance requirements in global enterprises.
• Demonstrated experience leading regional or multi‑site IT service delivery, including LATAM operations.
• Exposure to digital workplace, cloud services, or infrastructure modernization initiatives.
• Experience with continuous improvement frameworks and service quality metrics.

Other

• Languages: English required; Spanish and/or Portuguese preferred.
• Travel: Up to 25% regional and international travel.
• Certifications: ITIL, PMP, or similar certifications preferred.

For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

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