Senior Solution Consultant

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day. At Genesys, we are redefining how organizations engage with their customers through AI‑driven experience orchestration, enabling more empathetic, contextual, and outcome‑oriented interactions.

About the Role

Senior Solutions Consultant – In the pre‑sales team in the SOLA region (South Latin America). This high‑impact role partners with sales teams and customers to design next‑generation Customer Experience solutions powered by AI and cloud technologies, helping organizations transform how they engage with their customers. It is a strategic, customer‑facing role, combining consultative engagement, solution architecture, and the ability to translate business challenges into AI‑enabled customer experience transformations.

Responsibilities

• Partner with Sales and customers across SOLA to design AI‑powered CX strategies and solutions
• Lead consultative discovery sessions focused on business outcomes, customer journeys, and experience gaps
• Position Genesys Cloud as an experience orchestration platform, not just a contact center solution
• Deliver compelling demos and presentations tailored to both business and technical stakeholders
• Design scalable architectures including CCaaS, AI capabilities, integrations, APIs, and cloud ecosystems
• Identify and articulate AI use cases across the customer journey (self‑service, agent assist, personalization, analytics)
• Build business cases clearly linked to ROI, operational efficiency, and customer loyalty
• Support RFx processes with strong technical and strategic positioning
• Collaborate with partners to drive innovation and adoption of AI‑driven solutions
• Act as a trusted advisor throughout the sales cycle

Qualifications

• Proven experience in pre‑sales, solutions consulting, or solution architecture
• Strong understanding of CX, CCaaS, and customer journey orchestration
• Experience working with or positioning AI capabilities in CX (bots, agent assist, analytics, GenAI)
• Solid knowledge of cloud architectures, APIs, and integrations
• Ability to translate technology into business value and strategic impact
• Experience engaging with enterprise clients and C‑level stakeholders
• Strong communication, storytelling, and influencing skills
• Intermediate to advanced English (preferred)
• Experience in South Latin America (SOLA) markets is highly valued

Benefits

• Work at Genesys, an AI‑powered experience orchestration platform that connects people, systems, data and AI across the enterprise
• Access to more than 8,000 organizations worldwide and 150+ new AI features released in the last fiscal year
• A flexible‑first culture – join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
• Growth in the AI era – build future‑ready skills through mentorship, learning programs, leadership development and education support
• Time to recharge and give back – benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and their families
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries, and 94% of employees are proud to tell others they work at Genesys

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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