Fullstack Developer Senior (Ruby)

Front is the leading AI-powered customer service platform built for collaboration. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. We are seeking experienced software engineers to join our chat/portal team. The team has a broad scope, working predominantly on Front's customer support tooling, which includes Front's chat systems, portal platform, and chatbot automations and integrations. To excel in this position, you must demonstrate strong learning abilities, showcase proven software development skills, possess a mindset that aligns with being both a product and business-oriented engineer, and work effectively within small, dynamic cross-functional settings.
You will work closely with product managers, product designers and other engineers to improve Front’s chat, chatbots, portal, self-serve support, and related offerings. You will conceptualize, design, implement, test, and launch improvements and integrations that extend the capabilities of Front’s self-serve support products.
You will coordinate on project scope, assess technical complexity and risk, coordinate dependencies with other teams, mentor more junior engineers, and maintain a high bar for technical excellence on the team.
You will be developing in a JavaScript environment, with special emphasis on TypeScript, Node.js, and React.
To be successful in this role you must have proven software development skills, be comfortable taking on a product and business-focused engineering approach, and thrive within a small, dynamic, cross-functional team.
Industry experience building fast, reliable, real-time web-based applications.
Fluency in a dynamic language like Javascript, Python, Ruby, or similar.
Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
Exposure to architectural patterns of a large, high-scale web application.
Product minded: committed to building the best user experience.
Experience with AWS technologies.
Rigor in A/B testing, test coverage, and other web best practices.
Experience working with complex data models at scale.
Fully covered health insurance - medical, dental and vision
Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
Wellness Days - Fronteers get an additional day off on months with no holidays
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.