IT ASSISTANT - SOPORTE TI

EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. Euronet is looking for a motivated and detail-oriented IT Support Level 1 Technician to join our IT team. The ideal candidate will have a foundational understanding of IT systems and excellent customer service skills. As a Level 1 Technician, you will be the first point of contact for IT support requests, providing front-line assistance to troubleshoot and resolve technical issues for our end-users.

Technical Support: Provide first-line support for hardware, software, and network issues. Troubleshoot and resolve common problems related to operating systems, applications, and IT infrastructure.

Incident Management: Receive and log IT support requests via phone, email, and ticketing systems. software installations, and general IT inquiries. Software Support: Install, configure, and update software applications. Assist with software-related issues and ensure applications are functioning correctly.

Network Support: Help diagnose and resolve basic network connectivity issues. Assist with setting up and configuring network connections and troubleshooting network-related problems.

Deliver high-quality customer service by addressing user concerns with professionalism and empathy. Ensure a positive user experience and maintain a high level of satisfaction.

Collaboration: Work closely with other IT team members to resolve more complex issues and improve support processes. Training and Development: Participate in training sessions to enhance technical skills and stay current with IT trends and technologies.

associate or bachelor’s degree in information technology, Computer Science, or a related field preferred. CompTIA+, Microsoft Certified Professional) are a plus.

Experience: Previous experience in an IT support or customer service role is advantageous. Experience with Jira or similar ticketing systems (e.g., ServiceNow, Zendesk) is a plus.

Basic understanding of IT systems, hardware, and software. Analytical mindset with strong problem-solving skills. Hardware and Software: Basic knowledge of Windows and macOS operating systems. Ability to troubleshoot common hardware and software issues.

Office365 configuration and troubleshooting: Objective Criteria: Keep 98% of the users online every week.

Active Directory and remote desktop tools : LAN/Wi‑Fi Configuration & Troubleshooting: Understanding of basic networking concepts and providing basic network troubleshooting.

Objective Criteria: Reduce network outages by 15% in every quarter.

Managing, prioritizing and resolving IT support tickets. The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements.