Senior IT Project Lead

Summary of This RoleMaintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure.Supports business in presenting Global Payments and Global Payments' solutions and services, with the objective to generate revenue by meeting with non-management client representatives to demo products and services covered under the clients subscription agreement, but not currently being utilized. Complexity of the requirement or client will typically be lower for this level, e.g. fewer/single country focused, fewer projects running concurrently, fewer cards supported.Documents and maintains the client's system environments by keeping records of client functionality, environment and client specific documentation while providing to more senior levels for review.Performs routine release management (typically limited in complexity due to Schemes supported and concurrent projects) between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations.Executes simple to medium complex project/development work plans and revises them as appropriate to meet changing needs and requirements.Acts as 24x7 first line Service Desk support, performs severity assessment and assigns severity level, and monitors adherence to Service Desk SLAs (Service Level Agreements).Minimum QualificationsBachelor's DegreeRelevant Experience or Degree in: Bachelor's degree in Information Technology or related fieldTypically Minimum 4 Years Relevant ExpExperience in analysis, programming and issue analysis of financial services softwarePreferred QualificationsMaster's DegreeIn Information Technology or related fieldTypically Minimum 6 Years Relevant ExpIncluding experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, proven experience in writing and analyzing Prime Licensing codeIT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certificationWhat Are Our Desired Skills and Capabilities?This job is the fully qualified, career-oriented, journey-level position.Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Networks with senior internal and external personnel in own area of expertise.Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.Programming - Proven experience in writing and analyzing PRIME Licensing codeGood database development skills in Oracle PL/SQLGood programming skills in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual StudioKnowledge of UNIX/Linux Operating SystemsBankcard Business Knowledge - Good understanding of the bankcard business requirements and process flowsLanguage Skills - Good knowledge of English, written and verbal and in Commonwealth of Independent States (CIS) and Brazil command of local language.