Customer Success Manager - Remote - Usa

Voxy, founded in 2010, is a trailblazing language training platform tailored to meet the specific language needs of international organizations. With a mission to enhance productivity, foster collaboration, and unleash human potential, Voxy has established itself as a global leader in the field of corporate language education. Voxy has supported corporate clients across 150 countries by delivering live language coaching led by certified instructors and an expansive library of role-specific courses that bridge critical soft and technical skill gaps. Originally focused on providing English language instruction, Voxy has evolved to offer an array of languages, including Portuguese, Spanish, Italian, German, and French, catering to a diverse range of learners. Empathize with every aspect of the customer journey/experience, putting customers’ needs first.

Guide and coach customers with dedicated customer success processes.

Partner with Key Account Managers to collaborate throughout the journey, generating upsell/expansion opportunities, and especially during the renewal process.

Compliance with Voxy\'s customer management tools to guarantee transparency of Customer Health and Customer Success Indicators.

Preparing reports and business reviews for customers to generate visibility of the program\'s performance

5+ years of relevant experience in a customer-facing, customer success, account management, or strategic consulting organization.

• Fluency in English is required; Project management experience, problem-solving solving and negotiation skills.
• Strong accountability for ensuring the timely and successful delivery of services and solutions to clients within their portfolio. Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.
• Consistent track record of highly professional customer service in a fast-paced, dynamic environment.
• Bachelor\'s Degree

You showcase excellent time management and organizational skills, allowing you to prioritize tasks effectively and meet customer needs in a timely manner.

You demonstrate strategic thinking, enabling you to anticipate customer needs and develop long-term plans for customer success.

You are results-oriented, with a focus on achieving key performance indicators such as customer satisfaction, retention, and expansion opportunities.

You excel in relationship building, fostering strong, trust-based connections with customers to drive long-term success.

Remote-friendly work policies

Home office improvement budget

Wellness & Health budget

Professional development budget

We are sure that the mission of building the most effective way to learn English is done with a plurality of ideas and points of view, which is why we work to promote Diversity, Equity and Inclusion initiatives in our company.

In addition to training, benchmarking, and community partnerships, we also work in alignment with our internal DEI Committee.

We are an equal-opportunity employer and value diversity at our company.