Job Description

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Professional in the Data Network Area with at least 5 years of study in charge of executing tasks that allow maintaining the operational continuity of the infrastructure and network services of the client's data network. Among his main activities are the following:
• Administration and remote governance of the data network
• Provides subject matter expertise (SME) to resolve priority issues, implement complex and secure work systems, using existing work management processes in the client's environment and meeting performance objectives, while aligning with business requirements. the client's
• Comply with technological standards and processes for customer data networks.
• Responsible for root cause analysis for complex problems and maintenance activities with the goal of reducing MTBF rates and downtime of customer data network equipment.
• Discovery of devices in the client's network, entry of devices to monitoring and remote access connection to all devices in the client's network
• Proactive monitoring of customer data network
• Customer data network capacity management
• Expert knowledge for incident resolution, change request execution, service request completion, and problem log investigation.
• Lead incident investigation for high priority incidents
• Provide quality information in CPIR and RCA investigations.
• Populate and update CMDB
• Safeguard the documentation and keep the network diagrams up to date.
Candidate requirements:
• Experience of at least 5 years in operational service work related to data networks.
• Experience of 5 years working in areas of data networks (Installation, configuration of data equipment)
• Cisco routing and switching certification (CCNA required, CCNP and CCIE desirable)
• Experience working and/or leading technical teams in mission-critical networks.
• Security knowledge of Cisco equipment technologies or others.
• Intermediate to advanced English, written and spoken
• Desirable experience in mining companies

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