Field Service Technician

Job Description

• Providing technical support to customers via telephone and email.
• Performing on‑site troubleshooting, service and repairs.
• Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
• Performing factory calibrations (ISO 17025, if required).
• Providing on‑site training to customers.
• Completing administrative tasks associated with the CRM Service module, logging all support tickets and service orders in the CRM Service.
• Taking responsibility for personal warehouse / stock.
• Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
• Attending all necessary Anton Paar service trainings for the relevant product lines.

Qualifications

• Good communication skills and strong customer service skills are a must for this position.
• Direct experience in the analytical instruments field is a plus.
• This position requires a highly motivated individual who can complete assigned tasks with little to no supervision.
• This position requires a technical degree in Electronics or Mechanics, Chemistry, Physics, or another technical discipline. A bachelor’s degree and/or engineering degree in the related areas is a plus.
• Ability to work with electronic schematics, test equipment, and tools for repairs is required.
• Preferred candidates will have at least three years’ experience in troubleshooting, repairing, and maintaining complex analytical instruments.
• Must maintain a valid driver’s license and passport.
• This position requires up to 75% travelling time.

Additional Information

Anton Paar Chile offers a unique and rewarding position within an innovative and growing company. We offer a competitive salary and an opportunity for professional growth within the Anton Paar organization.

Please submit your CV and motivation letter in English.