CRM Manager

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

We’relooking for aCRM Managertooperateat the intersection ofstrategy, systems, and execution— owning how our lifecycle engine is built, scaled, andevolved. Thisrole goes beyond campaign management.You’lldesignintelligent, self-improving CRM systems, thinking in journeys, states, and feedback loops — ensuring everything we build compounds over time. You’llshape bothwhat gets builtandwhat we learn from it,leveragingAI, automation, and experimentationto drive performance.

Roles & Responsibilities

• Own the end-to-end CRM ecosystem: journeys, segmentation, testing frameworks, and channel orchestration
• Design and scale AI-driven lifecycle strategies (predictive segmentation, personalization, send-time optimization)
• Leverage AI tools and LLMs to automate workflows, accelerate testing, and generate insights at scale
• Build feedback loops that continuously improve performance based on real user behavior
• Turn experimentation and system insights into clear strategic direction
• Lead execution excellence: QA standards, workflows, and Specialist output
• Act as the clearest voice on what actually drives impact — beyond surface-level metrics.

Position Requirements

• Strong experience in CRM, lifecycle marketing, or retention
• Proven track record building and scaling automated lifecycle systems
• Hands-on experience using AI tools, LLMs, or predictive models in marketing workflows
• Strong understanding of experimentation (A/B testing, holdouts, incrementality)
• Highly analytical, with the ability to translate data into action
• Experience leading execution with high quality standards
• Advanced English (written and spoken) — you’ll work with regional and global teams

Perks & Benefits

• Annual Salary Review
• 15% Off EEFT Stock
• Birthday Day Off
• Health Insurance
• Free Money Transfers with Ria
• SmartFit Gym Partnership

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at:

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.