Expert Collections - Engagement Manager

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem‑solver who is energized by challenges? You’ve come to the right place.

YOUR IMPACT

You will maintain deep, specialized expertise in Collections topics and use that expertise to solve problems and serve as trusted advisor to clients to create change and lasting impact. You will spend time creating opportunities and driving transformational impact with a set of core clients and serve in a director role. From the start of a project, you will be ensuring that engagement success is a priority. We engage at a deep level across our clients’ businesses, working in small teams to build the capabilities, systems, and processes needed to deliver bottom‑line results and then ensure those results are sustainable. Our work is about problem solving, coaching, and delivering lasting outcomes. You’ll work with our Risk & Resilience Practice. This global practice supports clients in many different industries facing challenges of developing and implementing tailored concepts for risk recognition, measurement, and control.

YOUR GROWTH

Driving lasting impact and building long‑term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture — doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you’ll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else. When you join us, you will have:

• Continuous learning : Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast‑paced learning experience, owning your journey.
• A voice that matters : From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community : With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World‑class benefits : On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well‑being for you and your family.

YOUR QUALIFICATIONS AND SKILLS

• Bachelor or Master’s degree, MBA preferred; outstanding record of academic achievement
• 10+ years’ experience in Collections in any industry sector and/or experience in a consultancy and/or comparable experience in banking (corporate workouts a plus), insurance, risk regulation & compliance [AML, fraud, KYC, etc.], supply chain, climate risk, crisis management, trading/intermediation with significant exposure to risk, or contract/asset structuring
• Strong problem‑solver who can quickly process complex information and present it clearly and simply during change transformation efforts with clients
• High level of entrepreneurship, professionalism, and excitement to expand client service and tools
• Able to provide leadership over and influence individuals and across multiple stakeholders from different levels, backgrounds by tailoring approach
• Able to multi‑task, work under pressure and deliver accurate and high‑quality results.

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON‑U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

FOR BRAZILIAN APPLICANTS: Applicants for job positions in any office in Brazil have flexibility regarding qualifications and McKinsey & Company will not require previous experience of more than 6 months. If the job description indicates preferred prior work experience of more than 6 months, applicants for such job position in the Brazilian offices must interpret the preferred qualification described as limited up to 6 months maximum.