SAP Deployment Business Analyst

Se enumerarán las habilidades y la experiencia relevantes para que sepas por qué esos trabajos encajan## Descripción del puestoBe an essential element to a brighter future.Job Description**Albemarle is hiring for **AI Operations Analyst**. This position is hybrid and located at Bengaluru, India.**Job Description**We are seeking a highly motivated and analytical **AI Operations Analyst** to support and optimize enterprise AI platforms, including **Microsoft Copilot, Copilot Studio, Azure AI, Aisera, Moveworks**, and similar conversational AI solutions.In this role, you will serve as a key liaison between business users, IT teams, AI platform owners, and enterprise application teams to ensure AI solutions deliver reliable, accurate, secure, and business-aligned outcomes. You will be responsible for production support, incident management, performance monitoring, analytics, root cause analysis, and continuous improvement of enterprise AI services.You will work closely with stakeholders across IT, HR, Finance, Procurement, Supply Chain, Shared Services, SAP, Workday, Microsoft 365, and other enterprise platforms to drive AI adoption, improve user experience, and maximize business value.**What You Will Do*** Provide Level 2/Level 3 operational support for enterprise AI chatbot and Copilot platforms, ensuring availability, performance, reliability, and user satisfaction.* Troubleshoot chatbot responses, conversation flows, prompts, knowledge sources, and data retrieval issues to improve solution effectiveness.* Monitor platform health, adoption, containment rates, user feedback, operational KPIs, and service-level performance.* Develop dashboards, reports, and actionable insights to support business and technology stakeholders.* Conduct Root Cause Analysis (RCA), document corrective actions, and drive problem management initiatives to reduce recurring issues.* Collaborate with AI engineers, SAP, Workday, HR, IT, and business teams to resolve issues and optimize AI solutions.* Support application releases, testing, deployment validation, governance requirements, and post-production monitoring activities.* Identify and implement improvements to chatbot accuracy, prompts, knowledge content, integrations, workflows, and overall user experience.* Communicate operational status, risks, performance insights, and enhancement recommendations while coordinating with global stakeholders, vendors, and support teams.**What You Bring****Required:*** **Education*** Bachelor's degree in information systems, Computer Science, Engineering, Business Technology, Data Analytics, or a related discipline.* **Experience supporting enterprise AI and conversational AI platforms, including Microsoft Copilot, Aisera, virtual assistants, or similar solutions.* Experience with ITIL-based Incident, Problem, Change, and Release Management, including Root Cause Analysis (RCA).* Experience working with enterprise business platforms such as SAP, Workday, Microsoft 365, ServiceNow, Freshservice, and related integration environments.* Familiarity with Azure AI, Azure AI Foundry, Azure OpenAI, Azure DevOps, Power Platform, and the broader Microsoft AI ecosystem.* Experience developing and analyzing operational KPIs, adoption metrics, dashboards, reporting, and business performance insights using Power BI, Microsoft Fabric, or similar analytics platforms.* Experience driving self-service adoption, chatbot containment improvements, user experience enhancements, and continuous improvement initiatives.* Strong stakeholder management, communication, and cross-functional collaboration skills, with experience working across global business and technical teams.* Relevant certifications in AI, Analytics, Cloud Technologies, Microsoft Platforms, or ITIL Foundation are preferred.**Sube tu CVSube tu CV y mira las oportunidades alineadas a tus habilidades y experienciaBusiness Systems Analyst SAP Manufacturing & Production OperationsBengaluru, Karnataka, IndiaTecnología de la informaciónBusiness Systems Analyst: Salesforce CommercialBengaluru, Karnataka, IndiaTecnología de la informaciónBusiness Systems Analyst: SAP SD & Global TradeBengaluru, Karnataka, IndiaTecnología de la informaciónBusiness Systems Analyst SAP IBPBengaluru, Karnataka, IndiaTecnología de la informaciónBusiness Systems Analyst SAP AribaBengaluru, Karnataka, IndiaTecnología de la informaciónBusiness Systems Analyst SAP TreasuryBengaluru, Karnataka, IndiaTecnología de la informaciónBusiness Systems Analyst SAP Business Planning & ConsolidationsBengaluru, Karnataka, IndiaTecnología de la informaciónManager, Enterprise Business Systems - Supply ChainBengaluru, Karnataka, IndiaTecnología de la informaciónBusiness Systems Analyst: